Service Level Agreement

Break/Fix support ensures your site stays online. If your site is down for any reason, we will be there to make sure it is back online as soon as possible.

In addition, We will also provide you with regular recommendations to make sure your running the latest Symphony version with up to date security patches and any server level updates you should be keeping an eye on.

If you need the peace of mind for your site to stay healthy and operating at its optimum, Break/Fix support is for you.

Tier 1

USD $100/Month

Tier 2

USD $250/Month

Tier 3

USD $500/Month

Tier 4

USD $1,500/Month

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24/5 24/5 24/7 24/7

Response Time

Guaranteed response under the SLA.

8 hours 4 hours 2 hours 30 minutes

Resolution time

The targeted issue resolution time.

36 hours 18 hours 6 hours 3 hours

24/7 monitoring

Automated server monitoring from multiple geographically disperse stations.

- Yes Yes Yes

Manual review

System health check from a Symphony technician once a week.

- - Yes Yes

Hosting Support

Extends the coverage of the support to include other software stack within your hosting environment.

- - - Yes

Prices are subject to change anytime

Symphony • Open Source XSLT CMS

Server Requirements

  • PHP 5.3-5.6 or 7.0-7.3
  • PHP's LibXML module, with the XSLT extension enabled (--with-xsl)
  • MySQL 5.5 or above
  • An Apache or Litespeed webserver
  • Apache's mod_rewrite module or equivalent

Compatible Hosts

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