Break/Fix Support
Peace of mind for your Symphony-powered website.
Service Level Agreement
Break/Fix support ensures your site stays online. If your site is down for any reason, we will be there to make sure it is back online as soon as possible.
In addition, We will also provide you with regular recommendations to make sure your running the latest Symphony version with up to date security patches and any server level updates you should be keeping an eye on.
If you need the peace of mind for your site to stay healthy and operating at its optimum, Break/Fix support is for you.
Tier 1USD $100/Month |
Tier 2USD $250/Month |
Tier 3USD $500/Month |
Tier 4USD $1,500/Month |
|
|---|---|---|---|---|
| Enquire | Enquire | Enquire | Enquire | |
Coverage |
24/5 | 24/5 | 24/7 | 24/7 |
Response TimeGuaranteed response under the SLA. |
8 hours | 4 hours | 2 hours | 30 minutes |
Resolution timeThe targeted issue resolution time. |
36 hours | 18 hours | 6 hours | 3 hours |
24/7 monitoringAutomated server monitoring from multiple geographically disperse stations. |
- | Yes | Yes | Yes |
Manual reviewSystem health check from a Symphony technician once a week. |
- | - | Yes | Yes |
Hosting SupportExtends the coverage of the support to include other software stack within your hosting environment. |
- | - | - | Yes |
Prices are subject to change anytime